+44 2070180190               


Returns Policy

 

If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or full refund within 30 days of receipt of your order. Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging, tag and paper-work that was provided with the goods.

All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or FedEx , UPS if sent from outside UK and update us with the tracking details .

 Please include a covering letter with your details and instructions on how you wish us to proceed.

Please call or e-mail us to inform us that you are intending to return an item. This is for added security and ensures we can process the refund or exchange as speedily as possible.

We aim to process your refund within 7 working days of receipt of the returned goods. Our registered valuers and gemmologists will test all diamonds that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.