+44 2070180190               


Product Availability

Due to the volume of orders and the fact that each of our diamond creations are unique, an item can go out of stock before we are able to post notification on our website. In the rare event that this occurs, we will notify you by telephone call or e-mail as quickly as possible in order to arrange for a substitute item of the equivalent price. You shall be entitled to reject the substitute item in which case we will arrange to refund the purchase price to you as soon as possible.

Some of our diamond rings are limited in the number of sizes to which they can be adjusted. We ask for the size you require when you place your order. If this is known, we will endeavour to size the ring to the correct size in the time-scale we quote you after your order is received. In the event that the ring cannot be sized to the correct size, we may need to manufacture a new ring for you. It may be necessary to source a new diamond to ensure we can fulfil the order and meet your requirements. We will keep you informed if this is the case and update you on a delivery date. If this is not suitable to you, a refund or exchange of the ring can be requested as set out in the terms of our Returns Policy. We will endeavour to keep the characteristics of the diamond in the replacement ring as close to the original as possible but reserve the right to substitute a diamond of equivalent monetary value to the original. You may be required to pay an additional amount to fulfil any order that is placed in this way. Similarly we will refund any difference if the substitute ring is of lower monetary value than the original. You can of course opt for an exchange or refund as set out in the terms of our Returns Policy.