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Processing of Orders Policy

When you decide to purchase a ring, engagement ring or piece of diamond jewellery from the website, the following process is employed by us to process and fulfil all orders. On our server, we will collect your information to include your name, address, e-mail address, contact telephone numbers and ring size where appropriate. You will then be directed PayPal  secure server to input your card details. When payment has been authorised we will e-mail a confirmation that your order is being processed. All orders must be paid for in advance and trough PayPal  as soon as you place your order.

During the processing of your order, we will again contact you by e-mail or telephone to confirm your ring size if appropriate, the delivery address and any other special requirements you may have. Once your order has been processed, we will send you a final e-mail confirming your order has been accepted. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted.

Goods will be despatched in estimated delivery period  as soon as the order is confirmed and payment has been cleared. This process may be made slightly longer if we need to adjust the size of the ring you have ordered. We aim to dispatch all orders within 15 to 20 working days as soon as your payment has been cleared and the ring adjusted accordingly. All orders are fully insured. A signature may be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. We will only ship to the address of the registered card holder or verified on PayPal. After the 30 day Return policy has expired, we will despatch the independent diamond certificate to you under separate cover and your order will be complete. For your information, all the diamond characteristics are included on the document for insurance which we send to you along with your purchase.

Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in the terms of our Returns Policy.